Locate
Find the real order or order number connected to the furniture.
RETURNSVIKIZ FURNITURE
Need To
Discuss An
Order?
ORDER SUPPORT
If there is an issue with a furniture order, contact Vikiz before arranging any return, exchange or other movement of the item.
View The Process
ORDERREVIEWRESOLUTION
01RETURNS
Every return or order issue should begin with the real order.
Vikiz can review the item, the reason for the request, the condition of the furniture and the details associated with that purchase before confirming what resolution is available.
02THE PROCESS
Start With
The Order.
Do not send furniture back without first contacting Vikiz and receiving the relevant instructions for that order.
Contact
Tell Vikiz what happened and identify the furniture involved.
Review
The request can be assessed against the item and the details of the purchase.
Resolve
Vikiz can then communicate the appropriate next step available for that specific order.
03BEFORE CONTACTING US
Help Us
Understand
The Issue.
01
Order Information
Have the relevant order number or account order available when contacting Vikiz.
My Orders02
Describe The Issue
Explain what is wrong, what you received, or why you are contacting Vikiz about the order.
03
Useful Evidence
If images or other information would help explain the issue, Vikiz may ask you to provide them during the review.
04
Wait For Instructions
Furniture should not be returned or transported back to Vikiz until the next step has been communicated for that order.
04CUSTOM FURNITURE
Custom Pieces
Need Their
Own Review.
Custom furniture can involve specifications supplied for a particular customer or space. Any request involving a custom piece should therefore be discussed with Vikiz against the actual project and order details.
Custom Furniture01Order-specific
The real custom-order record remains the basis for reviewing the request.
02Specification-aware
Dimensions, finishes, materials and other confirmed specifications may matter to the review.
03Contact first
Speak with Vikiz before arranging any return of a custom furniture piece.
05ORDER SUPPORT
Contact
Vikiz.
Use your order information when contacting Vikiz about a return, exchange, damaged item or another order concern.